Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it.
Title to any products you order on this website, and risk of loss or damage to products, passes to you on delivery of the products, provided that we have received payment in full for the products.Prices displayed on the Alexander McQueen website are quoted in U.S. dollars. Alexander McQueen accepts the following forms of payment for on-line purchases:
- Visa
- Mastercard
- American express
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
Tracking
A shipping confirmation with the tracking information is e-mailed to you as soon as your purchase has been shipped.
You can also refer to "My Orders" in your account on Alexander McQueen.com to access the tracking numbers of your order. If you have questions about the delivery of your purchase, an Alexander McQueen sales assistant will be pleased to assist you via e-mail at: online.assistance@alexandermcqueen.com.
Repairs
Alexander McQueen offers repair service for Alexander McQueen products purchased on-line. Products may be brought to any Alexander McQueen boutique in the U.S. or mailed* to the following address:
ALEXANDER MCQUEEN HEAD OFFICE
76-78 Clerkenwell Road, London, Ec1M 5QA
T: (44) 20 7017 8200
F: (44) 20 7017 8271
Please enclose a detailed repair request, your contact information, and original sales slip.* We recommend that you package the item securely and ship the product via insured mail as Alexander McQueen will not be responsible for problems with delivery or if damage occurs during shipping.
Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
Sales Tax
Alexander McQueen charges state, local and county taxes on on-line transactions, as required by applicable laws.